Privacy Policy

Ches & Co Design Studio Limited (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under UK data protection law.

We are registered with the Information Commissioner's Office (ICO). Our registration number is.

What information we collect

We may collect the following personal data when you interact with us:

Your name and email address when you submit an enquiry via our contact form
Your name and email address when you sign up to The Refresh newsletter
Your name, email address and any project details you share when booking a discovery call
Your name and contact details when you purchase a workshop ticket
Technical data such as your IP address, browser type and pages visited, collected automatically via cookies

We only collect information that is relevant to providing our services or communicating with you.

How we use your information

We use your personal data for the following purposes:

To respond to your enquiry or discovery call request
To send you The Refresh newsletter (only if you have subscribed or shown invested interest)
To manage your workshop booking
To deliver our interior design, branding or website services to you as a client
To improve our website using anonymised analytics data

We do not use your data for automated decision making or profiling.

Our legal basis for processing your data

Under UK GDPR, we process your personal data on the following lawful bases:

Consent: when you sign up to our newsletter or submit an enquiry form, you are giving us consent to contact you
Contract: when you engage us as a client, we process your data to deliver the services you have requested
Legitimate interests: we may use anonymised analytics data to improve our website, where this does not override your rights

How we store your data

Your personal data is stored securely in password-protected systems. We use the following platforms to store and process data:

Wix (website platform and contact form data)
Email (Outlook and Mailerlite)
Any project management or invoicing tools used in the course of delivering services

We do not store payment card details. Any payments are processed securely through third-party payment providers.

How long we keep your data

Enquiry data: up to 12 months from the date of your enquiry, unless you become a client
Client data: up to 7 years from the end of our working relationship, in line with HMRC requirements
Newsletter subscribers: until you unsubscribe
Analytics data: in line with the data retention settings of our analytics provider

Who we share your data with

We do not sell your personal data to third parties. We may share data with:

Third-party service providers who help us operate our business who are bound by their own data protection policies
Professional advisors, such as our accountant, where necessary
Legal or regulatory authorities if required by law

Cookies

Our website uses cookies. A cookie is a small file stored on your device that helps us understand how you use our website. We use:

Essential cookies: necessary for the website to function
Analytics cookies: to understand how visitors use our site (only with your consent)

You can manage your cookie preferences using the cookie banner on our website.

Your rights

Under UK GDPR, you have the following rights:

Right to access: you can request a copy of the personal data we hold about you
Right to rectification: you can ask us to correct inaccurate data
Right to erasure: you can ask us to delete your data in certain circumstances
Right to restrict processing: you can ask us to limit how we use your data
Right to data portability: you can request your data in a portable format
Right to object: you can object to us processing your data in certain circumstances
Right to withdraw consent: where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at studio@chesandco.co.uk. We will respond within one calendar month.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the ICO at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

Contact us

If you have any questions about this Privacy Policy, please contact us:

Ches & Co Design Studio Limited

Email: studio@chesandco.co.uk

Registered in England & Wales | Company No. 16875660